Partner Disclosure Statement

Effective Date: 16/06/2026

1. Introduction

This Partner Disclosure Statement explains the relationship between Connecting Teams Pty Ltd (ACN 156 606 441, ABN 17 156 606 441) and Zoho Corporation, and how this relationship may affect the services we provide to you. This disclosure is made in accordance with Australian Consumer Law and professional conduct requirements.

2. Zoho Partnership Status

2.1 Authorised Partner

Connecting Teams Pty Ltd is an authorised partner of Zoho Corporation. This partnership allows us to:

  • Provide implementation and consulting services for Zoho products
  • Access specialised training and resources
  • Receive technical support for client implementations
  • Participate in Zoho's partner referral program

2.2 Independence

While we are a Zoho partner, we operate as an independent business. We are not employees or agents of Zoho Corporation, and Zoho does not control our business operations or client relationships.

3. Financial Relationships

3.1 Partner Commissions

Important Disclosure: When you purchase Zoho subscriptions and tag us as your partner, we receive a commission from Zoho Corporation. This commission:

  • Is paid by Zoho Corporation, not by you
  • Does not increase the price you pay for Zoho subscriptions
  • Typically ranges from 15-25% of the subscription value
  • Is paid over the duration of your subscription
  • Continues as long as you maintain active Zoho subscriptions

3.2 Service Fees

Our consulting and implementation services are charged separately and directly to you. These fees are independent of any commissions received from Zoho.

3.3 Volume Incentives

Zoho may provide additional incentives based on the total value of subscriptions referred annually. We will disclose any material incentives that might influence our recommendations.

4. Potential Conflicts of Interest

4.1 Commission-Based Recommendations

Because we receive commissions on Zoho subscriptions, there may be a perceived conflict of interest in our recommendations. We address this by:

  • Conducting thorough needs assessments before making recommendations
  • Recommending only the Zoho applications that meet your business requirements
  • Providing honest assessments of Zoho's limitations where applicable
  • Suggesting alternative solutions when Zoho may not be the best fit

4.2 Ongoing Subscriptions

Our ongoing commission from your Zoho subscriptions creates an incentive for us to recommend maintaining subscriptions. We mitigate this by:

  • Providing objective advice about subscription optimisation
  • Recommending downgrades when appropriate for your needs
  • Supporting subscription cancellations when Zoho no longer meets your requirements

5. Our Commitment to You

5.1 Client-First Approach

Despite our financial relationship with Zoho, we commit to:

  • Prioritising your business needs in all recommendations
  • Providing honest assessments of Zoho's capabilities and limitations
  • Recommending the most cost-effective solutions for your requirements
  • Maintaining professional independence in our advice

5.2 Transparency

We will always disclose:

  • When we receive commissions from recommendations
  • Any material incentives that might influence our advice
  • Alternative solutions that may not provide us with commissions
  • The ongoing nature of our financial relationship with Zoho

6. Alternative Arrangements

6.1 Direct Purchase Option

You can choose to purchase Zoho subscriptions directly without tagging us as your partner. This option:

  • Does not change the price you pay to Zoho
  • Means we do not receive partner commissions
  • Does not affect our ability to provide implementation services
  • May limit our access to some partner-specific support resources

6.2 Fee-Only Consulting

We can provide consulting services on a fee-only basis without any commission arrangements. This option involves higher consulting fees to compensate for the absence of partner commissions.

7. Regulatory Compliance

7.1 Australian Consumer Law

This disclosure complies with Australian Consumer Law requirements for transparency in business relationships and potential conflicts of interest.

7.2 Professional Standards

Our business practices align with professional consulting standards and ethical guidelines for technology service providers.

8. Your Rights

As our client, you have the right to:

  • Request detailed information about our commission structure
  • Seek independent advice about Zoho implementations
  • Choose alternative purchasing arrangements
  • Terminate our services at any time
  • Receive professional service regardless of commission arrangements

9. Questions and Concerns

If you have questions about our partner relationship with Zoho or concerns about potential conflicts of interest, please contact us immediately. We are committed to addressing any concerns transparently and professionally.

10. Updates to This Disclosure

We will update this disclosure statement if there are material changes to our relationship with Zoho or our commission structure. Updated disclosures will be provided to existing clients and published on our website.

11. Acknowledgment

By engaging our services, you acknowledge that:

  • You have received and understood this Partner Disclosure Statement
  • You understand our financial relationship with Zoho Corporation
  • You have had the opportunity to ask questions about potential conflicts of interest
  • You consent to the arrangement disclosed in this statement

12. Contact Information

Connecting Teams Pty Ltd
ACN: 156 606 441
ABN: 17 156 606 441
Email: support@connectingteams.net
Address: 2B Beachway Parade, Marcoola QLD 4564, Australia
Phone: 1300 885 944 (within Australia) | +61 7 5448 3333 (International)

For complaints or concerns:
Email: support@connectingteams.net
Phone: 1300 885 944 (within Australia) | +61 7 5448 3333 (International)

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